FAQs

Frequently Asked Questions

🚚 Shipping & Delivery

1. Do you ship to my country?

Yes! Ignis ships globally. whether you are in South Africa, the USA, Europe, or beyond, we can get the latest tech to your door.

2. How long will my order take to arrive?

Because we use a hybrid logistics model (sourcing from both South Africa and Hong Kong), delivery times depend on what you buy and where you are:

  • South African Customers:

    • Local Stock: 2 – 5 Business Days.

    • Global Imports: 10 – 24 Business Days.

  • International Customers (USA, UK, EU, etc.):

    • Standard Shipping: 7 – 20 Business Days.

    • Note: Times may vary based on your local customs processing speeds.

3. Why did I receive only part of my order? (Split Shipments)

Don't panic! We source products from different warehouses to ensure you get the best price and availability.

  • If you ordered a mix of items (e.g., a locally stocked cable and an imported smartwatch), they may be shipped in separate packages.

  • You will receive a unique tracking number for each package.

  • You are never charged double for shipping.

4. How do I track my order?

Once your order is dispatched, you will receive an email with your Tracking Number. You can use this number on our "Track Order" page or directly with the courier (DHL, FedEx, Courier Guy, etc.) to see live updates.

🌍 Customs & Duties (Important)

5. Will I have to pay Customs or Import Taxes?

  • South African Shoppers: In most cases, no. The price you see is the price you pay. For specific high-value special imports, any potential duties will be clearly communicated.

  • International Shoppers: Yes, potentially. Ignis operates on a DDU (Delivered Duty Unpaid) basis. This means product prices exclude import duties and taxes. You may be required to pay customs fees to your local government upon delivery. We have no control over these charges and cannot predict what they may be.

💳 Payments & Currency

6. What currency will I be charged in?

Our store is headquartered in South Africa, so all transactions are processed in South African Rand (ZAR).

  • International Shoppers: The price you see in your local currency (USD, EUR, GBP) while browsing is an estimate to help you understand the cost. At checkout, your bank will convert the ZAR amount to your local currency at the daily exchange rate.

7. Is it safe to use my credit card?

Absolutely. We use Paystack, a world-class payment gateway that is fully PCI-DSS compliant. Ignis never sees or stores your full credit card information. All data is encrypted and secure.

🔌 Product & Tech Support

8. Will this electronic device work in my country?

  • USB Devices: Yes, USB is a global standard.

  • Power Plugs: Our stock is primarily standard for South Africa/UK (Type G/M) or US/EU. If you are buying a wall-powered device from a different region, you may need a simple travel adapter.

  • Please check the "Specifications" tab on the product page for voltage details.

9. Do you offer a warranty?

Yes. We offer a standard 6-month limited warranty on manufacturing defects.

  • What is covered: Internal faults and hardware failure.

  • What is NOT covered: Physical damage (cracked screens), water damage, or damage caused by electrical surges (load shedding).

↩️ Returns & Refunds

10. What is your return policy?

You have 7 days from the date of delivery to request a return if you are unhappy with your purchase. The item must be unopened, unused, and in its original packaging.

11. Who pays for return shipping?

  • Defective Items: We cover the cost.

  • Change of Mind: The customer is responsible for shipping costs to return the item to our warehouse (in South Africa or Hong Kong, depending on the item's origin).

12. Can I return Earbuds/Headphones?

For hygiene and health reasons, in-ear audio products cannot be returned once the packaging seal has been broken, unless they are defective.

Still have a question?

We’d love to help.

  • Email: orders@ignisstore.co.za

  • Hours: Mon–Fri, 08:00 – 17:00 (SAST / GMT+2)