FAQs

Shipping & Delivery

1. Do you ship to my country? Currently, Ignis focuses exclusively on serving the South African market to ensure we provide the best possible service and delivery speeds locally.

2. How long will my order take to arrive? Delivery times depend on where the item is stocked:

  • Local Stock: 2 – 5 Business Days.
  • Global Imports: 10 – 24 Business Days.

3. Why did I receive only part of my order? (Split Shipments) To ensure you get the best price, we source from multiple warehouses. If you order a "Local Stock" item and a "Global Import" together, they will arrive in separate packages. You will receive unique tracking numbers for each, and you are never charged extra for this split.

4. How do I track my order? Once your gear leaves our warehouse, we will email you a tracking link and Waybill Number. You can use this to see live updates from our courier partners like The Courier Guy or Buffalo Logistics.

Payments & Security

5. Is it safe to use my credit card? Absolutely. We use Yoco, a world-class South African payment gateway that is fully PCI-DSS compliant. Ignis never sees or stores your full credit card information—all data is encrypted and secure.

6. What payment methods do you accept? Through Yoco, we accept all major Visa and Mastercard debit and credit cards, as well as Apple Pay and Google Pay.

Product & Tech Support

7. Will this electronic device work with South African plugs? Our stock is primarily standard for South Africa (Type M/G). For specialized global imports that may use a different plug, we ensure the voltage is compatible (220-240V). You may occasionally need a simple travel adapter, which is clearly noted in the product specifications.

8. Do you offer a warranty? Yes. We offer a standard 6-month limited warranty on manufacturing defects.

Please note: Physical damage, water damage, or damage caused by electrical surges/load shedding are not covered.

Returns & Refunds

9. What is your return policy? You have 7 days from delivery to request a return. To be eligible, items must be unopened, unused, and in their original packaging.

10. Who pays for return shipping?

  • Defective Items: We cover the cost.
  • Change of Mind: The customer is responsible for shipping costs to return the item to our warehouse.

Still have a question?

We’d love to help. Email: orders@ignisstore.co.za Hours: Mon–Fri, 08:00 – 17:00 (SAST)